Assistant Reservations Manager
Job Function
To ensure all reservations queries are handled in a prompt and efficient manner.
To assist Reservations Sales Manager to train and develop individual staff in the department.
To assist Reservations Sales Manager to provide coaching and counselling to staff when necessary.
To ensure all guest complaints and follow-up are handled efficiently.
Proactive liaison between each operational department and reservations staff.
To ensure that reservations which are input into Opera are correctly coded to the appropriate market segments and seek Director of Revenue Management’s approval if rates are not within the guidelines.
To ensure that grooming and uniform standards are kept across the department.
To comply with all standards regarding guest data integrity and non-release of data including credit card numbers.
To maintain safe and clean working environment by complying with procedures, rules and regulations.
To protect hotel and company assets.
Any other suitable tasks as and when assigned by Reservations Sales Manager and Director of Revenue Management.